Delivery & Returns

Delivery

CarrierServiceCost
1-3 working days, trackedOrders over ¥25000: Free
Orders under ¥25000: Calculated at checkout

Returns

We offer a 28 day return or exchange policy from the day you receive your order.

We're happy to refund any products you are not 100% happy with, providing they are in the same condition you received them in.

PLEASE NOTE WE ARE UNABLE TO REFUND THE COST OF PRESCRIPTION LENSES AS THESE ARE BESPOKE ITEMS.

To return an item, please email info@oco.co.jp stating your order number and items for return, and we'll get back to you with a local returns address and Returns Authorisation number.